Frequently Asked Question
How can you help?
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What is a return policy?
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What payment methods do you accept?
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Do you sell gift cards?
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Submit a task
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Send message
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Trusted experience
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Display FAQ accordions
The 10-Day period starts from the day you receive your product, as shown by our courier records.
Yes, you can return one of the gemstones within the 10-day period under our no questions-asked return policy
Contact our customer support team for assistance if you’ve lost any
required documentation.
Custom jewellery cannot be returned, but you can receive a store credit.
Follow our recommended return procedure for a seamless experience.