Effective Date: 07-December-2024

At NM Gem and Jewels, we strive to provide our customers with high-quality products and excellent service. This Cancellation and Refund Policy outlines the terms for cancellations and refunds for purchases made through our website, www.nmgemandjewels.com.

1. Order Cancellation

1.1 Before Shipment
  • Orders can be canceled within [24 hours] of placing the order, provided the item has not yet been shipped.
  • To cancel your order, contact our customer support team at +91- 9266310382 with your order details.
  • A full refund will be processed to your original payment method within [7-10 business days].
1.2 After Shipment
  • Orders cannot be canceled once the product has been shipped. You may initiate a return or exchange upon receiving the product (refer to our Return Policy for details).

 

2. Return and Refund Policy

2.1 Eligibility for Return

You can request a return under the following conditions:

  • The product is defective, damaged, or does not match the description.
  • The return request is initiated within [7 days] of receiving the product.

Products must be:

  • Unused and in their original packaging.
  • Accompanied by the original receipt or proof of purchase.
2.2 Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or personalized jewelry.
  • Items on sale or marked as non-refundable.
  • Products damaged due to misuse, improper handling, or wear and tear.

3. Refund Process

 
3.1 Approval and Processing
  • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method [7-10 business days].
3.2 Shipping Costs
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted, unless the return is due to a defective or incorrect item.

4. Exchange Policy

We offer exchanges for defective or incorrect items. To request an exchange, contact our support team within [7 days] of receiving the product.

5. Contact Us

For cancellation, refund, or return queries, please reach out to us:

  • Email: info@nmgemandjewels.com
  • Phone: +91- 9266310382
  • Address: 2228/29-16 Hardyan Singh Road Karol Bagh Delhi 110005

                              By shopping at www.nmgemandjewels.com, you agree to the terms outlined in this Cancellation and Refund Policy.