Effective Date: 7-December-2024

At NM Gem and Jewels, we are committed to ensuring a seamless delivery experience for our customers. This policy outlines the terms and conditions related to the shipping and delivery of your purchases.

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic Shipping: Anywhere within India.
  • International Shipping: Select countries. Please contact us for more details on international shipping availability

2. Shipping Charges

2.1 Domestic Orders
  • Orders above [₹5,000] are eligible for free shipping within India.
  • For orders below this amount, a flat shipping fee of [₹200] will be charged.
2.2 International Orders
  • Shipping charges for international orders vary based on the destination and will be calculated at checkout.
  • Customers are responsible for any additional customs duties, taxes, or fees imposed by the destination country.

3. Delivery Timeframes

3.1 Domestic Shipping
  • Standard Delivery: [5-7 business days] from the date of dispatch
  • Express Delivery: [ 2-4 business days] (additional charges apply).
3.2 International Shipping
  • Delivery times vary based on the destination and may take [ 7-21 business days].

Please note: Delivery times may be affected by unforeseen circumstances such as weather conditions, customs delays, or public holidays

4. Order Processing

  • Orders are processed within [1-2 business days] after payment confirmation.
  • Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the delivery status.

5. Tracking Your Order

You can track your order using the tracking link provided in your confirmation email . For any issues, contact our customer support team.

6. Delivery Terms

  • All deliveries require a signature upon receipt to ensure the safety of your order.
  • If you are unavailable at the time of delivery, our courier partner will attempt re-delivery or contact you to arrange an alternate time.

7. Lost or Damaged Shipments

  • In the rare event your shipment is lost or damaged during transit, please contact us immediately at +91-9266310382
  • We will investigate the issue and work towards a resolution, which may include a replacement or refund.

8. Changes to Shipping Details

If you need to update your shipping address or delivery details, please notify us within [24 hours] of placing your order.

9. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us:

  • Email: info@nmgemandjewels.com
  • Phone: +91- 9266310382
  • Address: 2228/29-16 Hardyan Singh Road Karol Bagh Delhi 110005

Thank you for choosing NM Gem and Jewels! We look forward to delivering quality products right to your doorstep.